Location

1671 Nancy Street Clayton, NC 27520

Email: [email protected]

Refund Policy

Thank you for shopping at Paws and Pretties! We want to ensure that you have a positive experience with us and are completely satisfied with your purchase. However, we understand that there may be instances where you may need to request a refund. Please read our refund policy below for detailed information on our procedures.

  1. Eligibility for Refunds

We accept refund requests under the following circumstances:

  • Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 7 days of receiving the item. We may require you to provide supporting evidence such as photographs or a detailed description of the issue.
  • Incorrect or Incomplete Order: If you receive an incorrect item or your order is missing certain products, please notify us within 5 days of receiving the order. We will rectify the situation by sending the correct items or arranging for the missing items to be shipped to you.
  • Dissatisfaction with Product: While we strive to provide accurate product descriptions and images, we understand that individual preferences may vary. If you are dissatisfied with your purchase for any reason other than the ones mentioned above, please contact us within 14 days of receiving the item to discuss your concerns.
  1. Non-Eligibility for Refunds

Please note that the following situations are not eligible for a refund:

  • Change of Mind: If you simply change your mind or decide that you no longer want the product, we are unable to process a refund. We encourage you to review your order carefully before making a purchase.
  • Improper Handling or Usage: If a product becomes damaged or defective due to improper handling or usage, we are unable to provide a refund. It is essential to follow any specific care instructions provided with the product.
  1. Refund Process

To request a refund, please follow these steps:

  • Contact our customer support team via [email/phone] within the specified timeframe for eligibility.
  • Provide your order number, details of the issue, and any supporting evidence as requested by our customer support representative.
  • Our team will assess your request and determine whether a refund is applicable.
  • If a refund is approved, we will initiate the process as soon as possible. The refund will be processed back to your original payment method, and the timeframe for the refund to reflect in your account may vary depending on your payment provider.
  1. Exchanges and Store Credit

In some cases, instead of a refund, we may offer an exchange for the same or similar item. Alternatively, we may provide store credit that can be used for future purchases on our website. Our customer support team will guide you through the available options based on your specific situation.

  1. Shipping Costs

Please note that shipping costs associated with the initial purchase and return of the item are generally non-refundable, unless the return is due to our error or a defective product.

  1. Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team at [email/phone]. We are here to assist you and ensure your satisfaction.

We reserve the right to amend or update this refund policy at any time, and any changes will be effective immediately upon posting on our website.

Location : 1671 Nancy Street
Clayton, NC 27520

Email : [email protected]